SIP Trunking

Making the move from PSTN to SIP Trunk: SIP Trunking explained

This guide explains what SIP Trunks are, their advantages and how you can make the move.

What are SIP Trunks?

A SIP trunk is the modern day equivalent of a T1 trunk. Where in the past you would buy a T1 trunk from a Telco provider and connect it to your legacy PBX, today you can buy a SIP trunk from an ITSP (Internet Telephony Service Provider) and connect it to your VoIP/IP PBX. SIP trunks use the SIP standard. The name ‘trunk’ comes from the telecom world and it means, more or less, a group of phone lines.

Using this standard protocol, telecom service (VoIP) providers connect one or more channels to the customer’s PBX. Phone numbers and DIDs are linked to the SIP trunk. In many cases numbers can be ported to the SIP Trunk.

Benefits of SIP Trunking

Our farewell to the PSTN brings many benefits. SIP Trunks deliver:

Selecting the right SIP Trunk provider

The next step is to choose a SIP Trunk provider who will supply the necessary SIP Trunks. A few factors come into play when making this decision:

Upgrading Internet connectivity

Once you have selected your SIP Trunk provider, consider a dedicated Internet line for the SIP Trunk. Most firewalls are able to handle multiple WAN connections, and, considering the low cost of an Internet line in most places, a separate VoIP connection will be the most reliable way to ensure the quality of your VoIP calls.

However, some SIP Trunk providers bundle their service with a dedicated Internet line. This keeps your voice traffic separate from your data traffic. Much will depend on the cost and your network infrastructure. Check that your firewall is up-to-date and will be capable of handling VoIP traffic correctly.

Upgrading the PBX to an IP PBX

Once you have selected your SIP Trunk provider, consider a dedicated Internet line for the SIP Trunk. Most firewalls are able to handle multiple WAN connections, and, considering the low cost of an Internet line in most places, a separate VoIP connection will be the most reliable way to ensure the quality of your VoIP calls. However, some SIP Trunk providers bundle their service with a dedicated Internet line. This keeps your voice traffic separate from your data traffic. Much will depend on the cost and your network infrastructure. Check that your firewall is up-to-date and will be capable of handling VoIP traffic correctly.

Chances are that the old PSTN lines are connected into another old device, the hardware-based PBX system. This device is inflexible, difficult to manage and often expensive to maintain. Technically it is possible to buy a gateway that allows the old PBX to talk to the SIP Trunks. But why not upgrade to a modern IP PBX and leverage the flexibility and modern features IP telephony can bring to your business phone system. This allows you to take advantage of the cost savings, easy management, and productivity increases with full-scale Unified Communications that an IP PBX offers. 3CX can be easily deployed on-premise with Windows or Linux, on mini-PC or Raspberry Pi, virtualized with VMware, KVM or Hyper V, or in the Cloud with Google, Amazon, Microsoft Azure and more.