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Compliance

HIPAA compliance, built into the systems we install

Healthcare runs on phones and fax, and every page and every call can carry protected health information. We build the privacy controls into the platform itself, then sign a Business Associate Agreement that covers vFax and our hosted voice service.

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What HIPAA looks like in our platform

We are not a reseller pointing you to a vendor's compliance page. We install the system, we support it, and we stand behind the agreement that covers it.

Encryption in transit and at rest

Fax and voice traffic and any patient data the system touches are encrypted end to end, with 256-bit SSL, 2048-bit keys, and AES on the vFax platform.

Role-based access and audit logging

Access is controlled by role and every action is logged, so you can show who touched what and when.

Configurable retention

Recording and document retention is set per practice to match your own HIPAA policy, not a one-size default.

Business Associate Agreement

We sign a BAA covering both vFax and our hosted voice service for practices that require one.

US-based support

When you call, you reach our team here in the USA, not an offshore queue handling protected health information.

Life-safety lines that stay compliant

POTS replacement keeps fire panels, elevator phones, and alarm dialers working and compliant with HIPAA, NFPA, and UL requirements.

Where this shows up

Need a BAA in place before you can move?

Tell us how your practice is set up and which lines and systems are aging out. We will scope phones, vFax, and life-safety replacement together and put the agreement in place before launch.