The Advantages of Hosted PBX Systems in Disaster Recovery

Hosted phone systems have several advantages over traditional phone systems when it comes to disaster recovery, and here's why.

If your business is still being run on an “old-style” phone system, when there’s a power outage, you’re disconnected from the outside world. In unexpected emergencies – be it a natural disaster such as a tornado or hurricane, or in the unprecedented times of late, a pandemic¬† – employees can’t come into work to make or receive business calls.¬†

This is a business owner’s worst nightmare. Customers can’t reach you, sales calls can’t be made, vendors can’t schedule deliveries, and the list of business crippling events goes on and on. With a hosted phone system, these issues disappear.

Take a look at some of the advantages of a hosted phone system:

1. Work from Home or Anywhere

In a hosted environment, you access a cloud-based PBX system through an IP network. In other words, users can work from anywhere they have internet. True IP Solutions (TIPS) customers have been able to seamlessly move their team to work from home during the COVID-19 health emergency. Their teams have been taking phone calls, making sales, and keeping in touch with key clients – business as usual.

2. Accessibility

You don’t necessarily need your desktop phone to make a phone call! A hosted system phone can be taken from your desk, or you can use the soft phone via your Internet browser or utilize the TIPS mobile application. Our users tell us that the TIPS mobile app is very user friendly and easy to use.

3. No Down Time

Your business can remain in contact with you vendors, clients, and other critical contacts with no loss in customer service, sales, profitability, etc. For these reasons and more, a growing number of small to medium-sized business owners are inquiring about switching to the TIPS hosted PBX system.

WHY SWITCH TO A HOSTED PBX PHONE SYSTEM?

Hosted Private Branch Exchange, also known as hosted PBX systems, differ from the traditional PBX systems in that:

  • THEY DO NOT REQUIRE A LARGE INVESTMENT. To utilize a hosted PBX, it's not necessary to purchase a complex infrastructure. Unlike the "old-school" phone systems, you will not be burdened with high expenses for repairs and downtime.

  • THEY DO NOT REQUIRE ONGOING MAINTENANCE AND TRAINING. Your phone system will be managed at an off-site location. There's no need for you to have dedicated in-house staff, and a hosted PBX phone system doesn't need to be taken offline for repairs, maintenance, or updating. Rather than being responsible for hardware, software, training, maintenance, and more, your third-party service provider, TIPS, takes care of it all for you.

  • THEY DO NOT HAVE SYSTEM LIMITATIONS AS EXPERIENCED WITH TRADITIONAL PHONE SYSTEM HARDWARE. As your business grows, your hosted phone system can grow seamlessly - without system limitations. Adding phone lines, extensions, or mobility options are simple system changes performed by your third-party service, TIPS. Your hosted PBX system can also provide users with the ability to manage their phone systems via a user-friendly control panel should you want to make any changes in-house.

For more information about switching to a hosted PBX phone system, contact a TIPS team member.

The Advantage of Hosted PBX Systems in Disaster Recovery