Call queues are a routing method used to distribute calls to a particular department or group of people. Queues are made up of “agents” who handle one call at a time based on the type of queue and their order within that queue. Agents are added on a per device basis, meaning employees can login to the queue from their desk phone when in the office and from a mobile app or web phone when working remotely. These are particularly helpful in support center or departmental environments, where you have more than one person responsible for fielding incoming calls. Rather than calls being routed through a switchboard and transferred individually, call queues work in conjunction with auto attendants to connect callers with the team or department they need more efficiently. In addition to these benefits, call queues also allow you to play music or informational messages for callers as they wait and provide options for queue overflow and timeout.