What is the difference between STIR and SHAKEN ? STIR is a set of protocols enabling service providers to certify the legitimacy of the caller ID of an outbound phone with a trusted authenitcation service, which can then be verified by the terminating service provider. What is SHAKEN? STIR is a set of protocols enabling […]
Simplifying Your Front Desk: Call Queues
Simplifying Your Front Desk: Call Queues As more and more businesses push to streamline communication and create remote work environments for their employees, a common question often arises. How will our phone system adapt to meet our ever-changing needs? In part two of an ongoing series for “Simplifying Your Front Desk,” we take a look […]
Migrating from Legacy PBX to Hosted VoIP
WHY YOU SHOULD BE MIGRATING FROM LEGACY PBX TO HOSTED VoIP With the recent uptick in employees working remotely, many organizations are beginning to spot flaws in their legacy PBX. Whether it be a lack of mobility or an inability to integrate with modern business applications, traditional phone systems are falling short. As a result, […]
Simplifying Your Front Desk: Auto Attendants
Simplifying Your Front Desk: Auto Attendants What is an Auto Attendant? Auto attendants (or automated attendants) act as a virtual receptionist for your business. Using pre-recorded greetings and menu options, the auto attendant answers incoming calls and routes callers without the need for a full-time receptionist. With an auto attendant, businesses can direct callers to […]
How Secure Is Your Video Conference Software?
How Secure Is Your Video Conference Software? If your business is still being run on an “old-style” phone system, when there’s a power outage, you’re disconnected from the outside world. In unexpected emergencies – be it a natural disaster such as a tornado or hurricane, or in the unprecedented times of late, a pandemic – […]