What are Time Frames and Answering Rules?
Time frames are used to create automated call routing schedules. These schedules can be preset to repeat weekly, added on the fly, or enabled/disabled on demand. Answering rules work in conjunction with time frames to determine where calls will be routed during each portion of the schedule.
These features allow you to plan for business/ after hours, holidays, PTO, etc. and can be used globally to setup call routing for a company’s main number or at the user level to determine what happens when your extension is dialed.
The TIPS hosted VoIP platform features several scheduling options that can be set and arranged to meet your organization’s needs.
ANSWERING RULE OPTIONS
JUST RING USER’S EXTENSION: Rings only the device registered as the user’s main phone.
CALL FORWARDING (BUSY): Acts the same as “On Active” but is only relevant if there is a call limit set on your domain. NOTE: This feature is unavailable if simultaneous ring is enabled.